Having spent a great deal of my youth in retail I can honestly say its just about the hardest work imaginable. No it doesn’t take a neurosurgeon to do it but it takes a large amount of something that has become a dying art...PATIENCE.
As consumers we are told on a daily basis that we can have it our way and sure when we go to spend our hard earned money we like to be treated nicely but in the long run it has produced a society of inconsiderate drones.
The holiday season proves this point. When going through countless stores I see tons of fellow shoppers shop as if they were a four year old flower girl throwing petals at the wedding guests instead of the aisle. Apparel is carelessly thrown around, shuffled through and left atop a pile for no other reason then the fact that they know that someone will fix it.
In an attempt to market to everyone and make the sale we have come up with the ever popular slogan "The Customer is Always Right" but all it has done it to create consumers who are like spoiled toddlers who kick scream and cry whenever they don't get there way. It always makes me laugh when I see a parent who gets upset with there child for not picking up after themselves but wlll in turn walk through a store like her child. Even worse is this blatant disregard when a sales associate is within arms reach, who is clearly trying to maintain the appearance of the display or section of apparel and a customer will undo all of there hard work.
These behaviors are never taken in our own personal lives, why is it that collectively they are thrown out the window once we have decided to buy something. And, how is the saying that the customer is always right protecting anyone other than the customer. In fact it is doing nothing but breeding contempt between the relationship the employee has with the customer. Turning a job into a grin and bear situation, and causing customers distrust associates.
No comments:
Post a Comment